Return & Refund Policy

At PartyFlow, we strive to provide high-quality party supplies and ensure customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

Due to the nature of party supplies and decorative products, most items are non-returnable once delivered.

However, returns or replacements may be accepted if:

• You receive a damaged product.

• You receive an incorrect product.

• The product has a manufacturing defect.

• The item is missing from your order.

To be eligible, you must notify us within 48 hours of receiving your order.

How to Request a Return or Replacement

To request a return or replacement, please contact our customer support and provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the outer packaging.

• A brief description of the issue.

Our team will review your request and respond as soon as possible.

Conditions for Returns

Approved returns must meet the following conditions:

• The product must be unused and in its original condition.

• All original packaging, tags, and accessories must be included.

• The item must not show signs of use, damage, or alteration caused after delivery.

PartyFlow reserves the right to reject return requests that do not meet these conditions.

Non-Returnable Items

The following products cannot be returned unless they are damaged, defective, or incorrect:

• Balloons (including foil and latex balloons)

• Customized or personalized products

• Party decorations after use

• Cake toppers and cake accessories

• Disposable tableware

• Clearance or sale items

• Gift cards (if applicable)

Refund Policy

Once your return request is approved and the returned product (if required) has been received and inspected, we will process your refund.

Refunds will be issued to the original payment method used during checkout.

Please allow 5–7 business days for the refund to reflect in your account after it has been processed. The exact time may vary depending on your bank or payment provider.

Replacement Policy

If your replacement request is approved, we will ship the replacement product at no additional cost, subject to product availability.

If the same product is unavailable, we may offer:

• A similar replacement product, or

• A full refund for the affected item.

Order Cancellation

Orders may be cancelled before they are packed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping details.

PartyFlow is not responsible for failed deliveries due to incorrect addresses, incomplete contact information, or the recipient's unavailability. Additional shipping charges may apply for re-delivery.

Damaged Parcels

If the outer package appears visibly damaged at the time of delivery, we recommend taking photographs before opening the package and contacting our customer support immediately.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us using the contact details available on partyflow.in. Our team will be happy to assist you.