Shipping Policy

Thank you for shopping with PartyFlow. We are committed to delivering your party supplies quickly and safely. Please read our Shipping Policy carefully before placing your order.

Order Processing

• Orders are processed after successful payment confirmation.

• Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

• During festivals, sale events, or peak seasons, processing times may be slightly longer.

Shipping & Delivery

• We deliver across most locations in India through trusted courier partners.

• Estimated delivery timelines are displayed during checkout and may vary depending on your location.

• Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Shipping Charges

• Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value.

• Any free shipping offers will be clearly displayed on the Website and are subject to change without prior notice.

Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Locations: 5–10 business days

These are estimated timelines and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery details.

If an incorrect or incomplete address, phone number, or PIN code results in a failed delivery, PartyFlow reserves the right to charge additional shipping fees for re-delivery, if applicable.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery cannot be completed after the maximum number of attempts, the package may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Damaged or Incorrect Orders

If you receive:

• A damaged product,

• An incorrect product, or

• An incomplete order,

please contact our customer support within 48 hours of delivery with clear photographs of the product and packaging. We will investigate the issue and arrange a suitable replacement or refund where applicable.

Delays

While we strive to deliver every order on time, PartyFlow shall not be responsible for delays caused by:

• Courier service disruptions

• Natural disasters

• Weather conditions

• Government restrictions

• Public holidays

• Strikes or other events beyond our reasonable control

Order Tracking

Once your order is dispatched, tracking details will be shared with you. You can use the tracking number to monitor your shipment through the courier partner's website.

Contact Us

For any shipping-related questions or assistance, please contact our customer support using the contact details available on partyflow.in.